Manager I-Team Customer Engineer
Applied Materials
full-time
Posted on:
Location Type: Office
Location: Boise • Arizona • Idaho • United States
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Salary
💰 $112,000 - $154,000 per year
About the role
- Manage the local inventories and RMA procedure
- Achieve guaranteed up time and other parameters as sold to customers
- Promote quality improvement processes to reduce cycle time
- Drive continuous improvement of technical performance
- Guide and influence others internally in related areas or externally
Requirements
- Forecast financial, manpower, and operational requirements for key businesses
- Identify and pursue service agreement business in conjunction with marketing and sales
- Manage system start up and warranty cost
- Ensure customer satisfaction with company service and system performance
- Interview, hire, and train customer engineers as necessary
- Maintain DSO according to goal
- Establish training and career development plans
- Spot and develop managerial/other specialist talent
- Ensure appropriate safety practices among customer engineers
Benefits
- supportive work culture
- opportunities to learn, develop, and grow
- health and wellbeing programs
- programs that encourage personal and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementRMA procedurefinancial forecastingoperational requirementssystem start up managementwarranty cost managementcustomer satisfactiontraining and developmentsafety practices
Soft Skills
continuous improvementquality improvementinfluencing othersinterviewinghiringtrainingtalent developmentcustomer serviceleadership