Applause

Implementation Specialist

Applause

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage 40 active implementations at any given time.
  • Lead and collaborate on all customer implementations as part of a team-based approach, ensuring a seamless handoff from Sales and a smooth transition to Customer Success.
  • Help clients get set up on our software quickly, providing consultative guidance and best practices to ensure they achieve value fast.
  • Track and report on key implementation KPIs while proactively identifying and mitigating risks to keep projects on track.
  • Deliver regular status updates and progress reports to both clients and internal stakeholders, ensuring alignment, transparency, and timely communication.
  • Collaborate with Product and Engineering teams to surface feedback, influence the product roadmap, and enhance the customer experience while continuously refining scalable implementation processes.

Requirements

  • 0-2 years of prior Program Management and/or Onboarding B2B Customers
  • Client Success experience within SaaS is a plus, but not required
  • Extremely organized
  • History of following through on commitments
  • Strong work ethic
  • Very effective in a remote-work environment
Benefits
  • 100% remote w/ no office mandate
  • Unlimited PTO
  • 22 official company holidays
  • Health care
  • Life insurance
  • Stock options
  • Amazing colleagues
  • Energetic culture that is positive and celebrates together
  • Inspiring mission & software product
  • Ability to grow your career by being early in a fast-growing tech startup
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Program ManagementOnboardingImplementationKPI TrackingConsultative GuidanceRisk MitigationCustomer Success
Soft Skills
Organizational SkillsCommitmentWork EthicCommunicationCollaboration