Business Designer
FINN Partners
Staff Service Designer
Apollo.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $182,750 - $215,000 per year
Job Level
Lead
About the role
- Lead complex, cross-functional service initiatives that span product, operations, support, and business domains.
- Translate business strategy, metrics, and user insights into a cohesive service vision and roadmap.
- Cultivate stakeholder alignment through storytelling, facilitation, and shared artifacts such as blueprints, ecosystem maps, and journey maps.
- Build and maintain service blueprints, journey maps, ecosystem maps, and system diagrams to visualize and communicate service logic and handoffs.
- Establish success metrics and feedback loops to measure and refine the performance of service experiences.
- Lead change management around new service models and patterns, influencing adoption and operational readiness.
- Lead service-level research agendas including user interviews, ethnographic studies, and operational diagnostics.
- Synthesize insights into actionable service strategies and design opportunities.
Requirements
- 8+ years of experience in UX or product design, with at least 3+ years focused on service or systems design.
- Strong systems thinking with the ability to understand dependencies, handoffs, and feedback loops across teams and products.
- Expertise with service design artifacts such as journey maps, blueprints, and system diagrams, and collaboration tools like Figma, FigJam, and Miro.
- Skilled in qualitative and quantitative research and the synthesis of insights into design strategy.
- Proven experience leading cross-functional initiatives that span digital and operational touchpoints.
- Excellent facilitation skills and the ability to lead workshops, design sprints, and alignment sessions.
- Strong visual communication and storytelling skills, able to translate complex systems into clear narratives.
- Ability to drive alignment and influence across organizational boundaries.
- Strong change management skills and the ability to gain buy-in for new processes or frameworks.
Benefits
- equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year
- flex PTO, and parental leave
- employee assistance program and wellbeing benefits
- global travel coverage
- life/AD&D/STD/LTD insurance
- FSA/HSA and medical, dental, and vision benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service designsystems designuser experience designqualitative researchquantitative researchdesign strategychange managementstakeholder alignmentservice-level research
Soft skills
facilitationvisual communicationstorytellingleadershipcollaborationinfluencesynthesis of insightsworkshop leadershipalignment
