Apollo.io

Onboarding Manager

Apollo.io

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Junior

About the role

  • Maintain a clean onboarding rhythm: handoffs → research → sessions → follow-ups → milestones → activation.
  • Comfortable documenting progress and activation milestones consistently.
  • Can align onboarding plans to customer jobs-to-be-done (goal-led activation vs feature tours).
  • Can manage multiple threads and maintain momentum without dropping accounts.

Requirements

  • 1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
  • Proven experience managing structured onboarding programs (3–6 session journeys or similar).
  • Comfortable running 20–25 customer meetings/week.
  • Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
  • Strong consultative communication skills and executive-level presence.
  • Fluent English (C1 spoken minimum).
  • Strong organization: follow-ups, documentation, tracking milestones, and internal coordination.
  • Can operate effectively in cross-functional environments (Sales, AM, GTME, Support) where priorities shift.
  • Nice-to-Have Qualifications:
  • Experience in sales-led SMB onboarding motions.
  • Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
  • Strong habit of pre-call research and adapting sessions to customer context.
  • Experience navigating product/engineering/support channels to unblock complex questions.
  • Experience reducing onboarding friction/escalations through process improvements.
Benefits
  • We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
  • Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed.
  • We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSonboarding programscustomer meetingsdocumentationmilestone trackingprocess improvementsGTM toolsrevenue workflowsconsultative communicationpre-call research
Soft Skills
organizationexecutive presencecross-functional collaborationadaptabilitymomentum managementcustomer focusconsultative skillsinternal coordinationmulti-thread managementgoal-oriented