Lead and scale our onboarding delivery function for mid-to-high-value customers through a blended model.
Own a portfolio of onboarding implementations (high-touch + partner-led), ensuring predictable delivery across timelines, scope, and customer outcomes—similar to a PS leader running enterprise implementations end-to-end.
Establish a services operating cadence: kickoff standards, weekly status, risk management, exec-level steering as needed for strategic accounts.
Drive clean handoffs from pre-sales to onboarding delivery (scope clarity, success criteria, dependencies, stakeholders).
Own partner agency strategy for onboarding delivery: partner selection inputs, onboarding/ramp, certification, and ongoing enablement so partners act as a true extension of Apollo.
Build the partner governance system: playbooks, QA gates, audit/review processes, escalation paths, and performance scorecards.
Build the "services ops" backbone: capacity planning, utilization forecasting, delivery prioritization, escalation management, and delivery reporting (weekly metrics + exec-ready updates).

Requirements

5+ years in Professional Services / Implementation / Customer Delivery in B2B SaaS (technical product preferred).
2+ years people management (hiring, coaching, performance management, leveling).
Strong delivery leadership: can run a portfolio of implementations with clear project governance and stakeholder management.
Comfort with technical GTM ecosystems (Salesforce/HubSpot context, integrations, data/workflow concepts).
Experience building/scaling a partner-led implementation model as a strategic lever for speed, coverage, and efficiency. (Nice to Have)
Experience with PSA / implementation tooling (Rocketlane, Smartsheet, Asana, Monday, etc.) and services metrics reporting. (Nice to Have)
Prior Apollo.io experience (as a user or implementer). (Nice to Have)
Familiarity with services packaging/scoping (SOW-like clarity even if not formally billed). (Nice to Have)

Benefits

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year
flex PTO and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project governancestakeholder managementcapacity planningutilization forecastingdelivery prioritizationescalation managementdelivery reportingonboarding implementationpartner-led implementationservices packaging

Soft skills

delivery leadershippeople managementcoachingperformance managementstrategic thinkingrisk managementcommunicationorganizational skillscollaborationproblem-solving