APL Logistics

Customer Experience Representative

APL Logistics

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $50,000 - $60,000 per year

Job Level

Junior

About the role

  • Execute day-to-day tasks for customer programs to meet KPIs.
  • Lead customer calls and provide tracker of ongoing tasks.
  • Support ad-hoc customer queries.
  • Support suggested process improvements, based on customer requests and ensure the improvement outcome is delivered.
  • Identify potential issues and raise them with customers or manager to resolve them.
  • Act as a point of contact for customers when they have specific queries or requests related to the program.
  • Owner of communication for all assigned customers and responsible for working with teams to ensure tasks are closed timely.
  • Maintain all SOP’s to include but not limited to Logistics Procedure manual and User Guide and ensure clear instructions are noted with most current customer requirements.
  • Ensure to respond to queries from various stakeholders within Service level Agreement (SLA).
  • Manage any other responsibilities as assigned by Supervisors/Managers.

Requirements

  • Initial experience (min. 1 year) within KAM or Sales Support
  • Preferred 2-3 years of transportation experience including 2 years direct customer interaction
  • Familiar with PC Applications and MS Office
  • Candidates must be within 250 miles of an APL Logistics facility or office.
Benefits
  • PTO
  • 6 days sick time
  • 9 paid holidays
  • 1 paid "Personal Holiday"
  • Company Bonus Plan
  • 401(K) SAVE Plan
  • Annual Fixed Contribution
  • Medical, Dental, Vision, and Life & Disability coverage
  • Voluntary Benefits
  • Accident/Critical Illness/Hospital Indemnity Benefits
  • Tuition reimbursement and student loan assistance
  • Employee Assistance Program (EAP)
  • Health Savings Account (HSA) with employer funding and wellness incentives
  • Flexible Spending Account (FSA)
  • Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KAMSales Supporttransportation experiencecustomer interactionprocess improvementsSOP maintenance
Soft Skills
communicationproblem-solvingcustomer serviceorganizational skillstime management