Technical Customer Success Manager
Apify
full-time
Posted on:
Location Type: Hybrid
Location: Prague • Czechia
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Tech Stack
About the role
- Helping developers succeed with our tools: Build real relationships with customers and help them see how Apify and our open-source tools fit their technical and business needs.
- Get them excited about new features and creative ways to use Apify.
- Jump in with engineers to fix tough problems when customers hit a wall.
- Keeping customers around and growing their accounts: Run demos, webinars, or workshops that show off what Apify can do.
- Keep an eye on how customers are doing and try out ideas to keep them engaged.
- Spot when someone’s at risk of leaving and step in to help.
- Find chances to grow accounts - think renewals, upsells, or new use cases.
- Guide promising accounts from a low-touch approach to more hands-on support.
- Make Apify better: Team up with Product, Marketing, and Sales to figure out what customers really need and push for changes that matter.
- Spot where things get tricky for users and advocate for fixes.
- Help prioritize new features that help customers excel and get the most out of Apify.
Requirements
- You’ve worked in software development
- You’ve got experience with web development or web tech
- You’ve done customer success or product advocacy before and handled things like renewals, upsells, or keeping customers from walking away.
- You genuinely care about customers and want to make their experience great.
- You’ve got a knack for spotting opportunities to grow accounts and aren’t afraid to chase them.
- You bring energy and a good attitude to the table.
- You’re the type to take an idea, run with it, and see it through - even if it means shaking things up a bit.
- You can break down the complicated stuff into something clear and simple for customers.
- You’re confident speaking and writing in English, and it shows.
- You play well with others and like being part of a team.
- You’ve messed around with web scraping, automation, headless browsers, proxies, SaaS/PaaS platforms, cloud setups, or coded in JavaScript or Python, that’s awesome.
- Experience with data-driven customer metrics, business reviews, or pricing conversations
Benefits
- Space, support, and autonomy for personal growth, with a direct impact on our success
- Full-time position in Prague (Lucerna Palace) or Brno (Titanium) 🏰
- Option to work remotely 🛋️
- Flexible working hours (perfect for both night owls 🦉 and early birds 🐥)
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- We welcome pets, kids, and bikes at the office 🐕👨👧🚲
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams 👩🏼💻👨🏽💻
- Generous hardware budget 💻
- Free lunches every day when you’re in the office 🌮🍱🍜🍕🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague Zoo 🐘
- Free Multisport card 🏋
- Ping-pong, chess, PS5, lightsabers, foosball league after lunch.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
web developmentweb scrapingautomationheadless browsersproxiesSaaSPaaSJavaScriptPythondata-driven customer metrics
Soft Skills
customer successproduct advocacyrelationship buildingproblem-solvingopportunity spottingcommunicationteam collaborationadaptabilitycustomer engagementpositive attitude