API LLC

Director

• Serves as an information resource to students, potential students, and their families; counsels students throughout the phases of the enrollment cycle to keep them engaged and on track to attend their program and give them tools and information to make decisions to attend programs
• Will oversee the assigning of caseloads to staff on the team
• Must possess the ability to supervise staff and communicate effectively with a variety of departments
• The Director will report directly to the Vice President of A & C, Visas and SFS
• Responsible for monitoring and establishing team goals and metrics and ensuring API standards for customer service are met
• The Director works closely with the Director of Student Financial Services to plan and implement services that reflect maintenance of various forms and documents
• The Director will manage and oversee the creation and the functioning of various applications within our technology platform
• Research, creates, recommends, and implements policies to enhance the overall operations; provides strategic long-term direction
• Develops a full-service department that ensures various counseling of students/families to improve yield
• Establishes an environment that emphasizes excellent customer service and team building
• Coordinates with cross-functional departments, as appropriate, to forge more seamless retention processes and communications for/to students

Director of Advising and Coaching

Full-stack Engineer

• Lead ongoing development of our Salesforce deployment
• Write effective, scalable code
• Developing back-end and front-end components to improve responsiveness and overall performance
• Integrating user-facing elements into applications
• Collaborate with team members to troubleshoot and fix bugs, ensuring issues are logged, tracked and resolved in a timely manner

Director of Advising and Coaching

Full Stack Software Engineer