Member Services Manager

API LLC

Member Services Manager responsible for onboarding and relationship management within a technology integration role. Enhancing student participation through effective communication and collaboration with educational institutions.

Posted 6/19/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitate a structured onboarding process tailored to the members’ needs to onboard them to our programming offerings, APIConnect Technology, and services offered to grow their student participation
Manage all post member acquisition activity for members through strong relationship-building, product knowledge, planning and execution
Function as the member advocate and the voice of members to provide internal feedback on how we can better serve our member schools and their students both in programming and product
Maintain a deep understanding of APIConnect in order to implement APIConnect on behalf of member schools
Assist with APIConnect implementation including branded site setup, adding users and programs from the global catalog to their branded site
Review and maintain Via TRM and TD accuracy if members use those systems and consult with members on best practices on maintaining these systems and presenting API programming
Promote the entire portfolio of core API programs (study, intern, virtual, domestic) among U.S. Institutions within assigned portfolio
Set up and maintain member owned program sessions in APIConnect
Offer ongoing education through webinars, help articles, and training sessions housed in a member knowledge base
Identify members at risk of disengagement and provide targeted support
Project manage all ongoing work with members and our internal teams
Be the subject matter expert on programming to help increase usage of API programming
Train and mentor student alumni ambassadors and API employees that are advising and coaching students
Track feature usage and identify gaps in member engagement. Proactively introduce new features and best practices to members
Collaborate with Product and Marketing teams to ensure feature adoption campaigns are effective
Effectively leverage and connect other API teams like Advising & Coaching, Customized Programming Team, Internships, and Marketing to best support your member
Provide quarterly reports on member engagement, usage, and satisfaction. Track member success stories to share with prospective members
Ensure RFP requests are followed through on by applicable teams for existing members (UR, Customized, and Internships)
Track and lead APIConnect contract renewals for your dedicated member portfolio
Ensure non member schools in your portfolio have the support necessary to serve their students attending API programs

Requirements

What you’ll need

Experience using digital workflows/project management software/ and Salesforce CRM
Proven ability to analyze data, report on key metrics, and develop strategic recommendations
Demonstrated proficiency in presenting in both small and large group settings
Demonstrated active listening and superior relationship building skills
High intellectual curiosity, drive, determination, self-confidence and persuasion skills
Ability to work independently and collaborate effectively across teams
Ability to travel via plane, automobile and/or trains for conferences, client meetings, fairs, and team offsites as necessary
Bachelor's Degree in related fields required
Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously
4-8 years of experience in client services/account management
2-4 years in higher education is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account API LLC Website LinkedIn All Job Openings 11 - 50 employees API is a research and production company engaged in research on artificial intelligence. Member Services Manager Job not on LinkedIn 🔥 3 minutes ago 🏢🏡 Austin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Facilitate a structured onboarding process tailored to the members’ needs to onboard them to our programming offerings, APIConnect Technology, and services offered to grow their student participation
Manage all post member acquisition activity for members through strong relationship-building, product knowledge, planning and execution
Function as the member advocate and the voice of members to provide internal feedback on how we can better serve our member schools and their students both in programming and product
Maintain a deep understanding of APIConnect in order to implement APIConnect on behalf of member schools
Assist with APIConnect implementation including branded site setup, adding users and programs from the global catalog to their branded site
Review and maintain Via TRM and TD accuracy if members use those systems and consult with members on best practices on maintaining these systems and presenting API programming
Promote the entire portfolio of core API programs (study, intern, virtual, domestic) among U.S. Institutions within assigned portfolio
Set up and maintain member owned program sessions in APIConnect
Offer ongoing education through webinars, help articles, and training sessions housed in a member knowledge base
Identify members at risk of disengagement and provide targeted support
Project manage all ongoing work with members and our internal teams
Be the subject matter expert on programming to help increase usage of API programming
Train and mentor student alumni ambassadors and API employees that are advising and coaching students
Track feature usage and identify gaps in member engagement. Proactively introduce new features and best practices to members
Collaborate with Product and Marketing teams to ensure feature adoption campaigns are effective
Effectively leverage and connect other API teams like Advising & Coaching, Customized Programming Team, Internships, and Marketing to best support your member
Provide quarterly reports on member engagement, usage, and satisfaction. Track member success stories to share with prospective members
Ensure RFP requests are followed through on by applicable teams for existing members (UR, Customized, and Internships)
Track and lead APIConnect contract renewals for your dedicated member portfolio
Ensure non member schools in your portfolio have the support necessary to serve their students attending API programs 🎯 Requirements
Experience using digital workflows/project management software/ and Salesforce CRM
Proven ability to analyze data, report on key metrics, and develop strategic recommendations
Demonstrated proficiency in presenting in both small and large group settings
Demonstrated active listening and superior relationship building skills
High intellectual curiosity, drive, determination, self-confidence and persuasion skills
Ability to work independently and collaborate effectively across teams
Ability to travel via plane, automobile and/or trains for conferences, client meetings, fairs, and team offsites as necessary
Bachelor's Degree in related fields required
Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously
4-8 years of experience in client services/account management
2-4 years in higher education is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Silicon Technology Manager 🔥 13 hours ago Cirrus Logic 1001 - 5000 🔧 Hardware 🛍️ eCommerce 🥽 AR/VR Website LinkedIn All Job Openings Silicon Technology Manager leading the Silicon NPI team for mixed-signal product development. Solving silicon technology challenges with foundry and engineering collaboration. 🏢🏡 Austin – Hybrid 💰 $235k Debt Financing on 2016-02 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🦅 H1B Visa Sponsor Customer Renewals Manager 🔥 14 hours ago Sitetracker 201 - 500 📡 Telecommunications ⚡ Energy Website LinkedIn All Job Openings Customer Renewals Manager responsible for driving customer retention and renewal strategy at Sitetracker. Engaging closely with Customer Success and Sales to manage the renewal lifecycle. 🏢🏡 Austin – Hybrid 💵 $80k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Services Consulting Manager 🔥 14 hours ago Zendesk 5001 - 10000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Lead a regional expert services team at Zendesk, enhancing delivery discipline and customer outcomes. Drive customer adoption through scalable consulting services and cross-functional collaboration. 🏢🏡 Austin – Hybrid 💵 $160k - $240k / year 💰 Grant on 2019-09 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🦅 H1B Visa Sponsor Senior Search & Biddable Performance Manager 🕒 Yesterday Weedmaps 501 - 1000 🏪 Marketplace 👥 B2C Website LinkedIn All Job Openings Search & Biddable Performance Senior Manager managing Google Ads and Microsoft/Bing for customer acquisition. Responsible for strategy and execution in the cannabis industry while ensuring compliance. 🏢🏡 Austin – Hybrid 💵 $123.2k - $140k / year 💰 $325M Post-IPO Equity on 2021-06 ⏰ Full Time 🟠 Senior 👔 Manager Manager, SCADA – Commissioning 🕒 6 days ago Treaty Oak Clean Energy 51 - 200 Website LinkedIn All Job Openings Provide execution support for SCADA and performance technology during design, construction, and turnover of utility-scale energy projects. Ensure alignment with owner standards and documentation control. 🏢🏡 Austin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

APIConnectdigital workflowsproject managementSalesforce CRMdata analysisreportingstrategic recommendationsmember engagement trackingfeature adoptionprogramming knowledge

Soft Skills

relationship buildingactive listeningpresentation skillsorganizational skillsattention to detailindependent workcollaborationintellectual curiositydrivepersuasion