Office Manager
Apex Skin
full-time
Posted on:
Location Type: Office
Location: Canton • Ohio • United States
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About the role
- Lead and manage all clinical and administrative staff, including hiring, onboarding, training, scheduling, performance management, and payroll approval.
- Foster a positive, high-performing culture through coaching, team huddles, and clear communication.
- Oversee daily office operations to ensure optimal patient flow, service excellence, and operational continuity.
- Serve as the primary clinical and operational liaison for Providers, the Regional Manager, and cross-functional teams.
- Maintain full P&L responsibility, including budgeting, expense control, billing oversight, and revenue cycle optimization.
- Ensure strict compliance with OSHA, HIPAA, MIPS, and all regulatory requirements; maintain audits, logs, and documentation standards.
- Monitor clinical documentation, chart audits, dashboards, and performance metrics; analyze data and report trends to leadership.
- Oversee MA and MR training programs, ensuring competency validation, documentation, and continuous education.
- Manage provider schedules, smart scheduling optimization, and collaboration with Call Center leadership on triage and scheduling protocols.
- Maintain medical supply inventory and approve all ordering to support uninterrupted clinical operations.
- Support practice growth through collaboration with internal departments, marketing initiatives, and patient engagement strategies.
- Step into clinical or front-office functions as needed to ensure seamless operations.
- Travel as required and perform additional duties as assigned by the Regional Manager.
Requirements
- 5+ years of medical office management or healthcare leadership experience.
- Proven ability to lead, coach, and develop teams in a fast-paced, patient-centered environment.
- Strong financial acumen with demonstrated experience in revenue cycle management and insurance operations.
- Advanced communication, problem-solving, and conflict-resolution skills.
- Proficiency with EHR systems, Microsoft Office (including Excel), and reporting tools.
- Data-driven mindset with the ability to analyze metrics and implement operational improvements.
- High school diploma or equivalent required; Bachelor’s degree in Healthcare Administration, Business, or a clinical certification (LPN, CMA) preferred.
Benefits
- Opportunities to grow into multisite or regional management positions over time
- Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.
- Employee Health & Safety Requirements: All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks.
- Equal Employment Opportunity Statement: Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical office managementhealthcare leadershiprevenue cycle managementinsurance operationsclinical documentationchart auditsperformance metricsbudgetingexpense controlsmart scheduling optimization
Soft Skills
leadershipcoachingteam developmentcommunicationproblem-solvingconflict resolutiondata analysisoperational improvementpatient-centered focuscollaboration
Certifications
Bachelor’s degree in Healthcare AdministrationBachelor’s degree in BusinessLPNCMA