Apex Skin

Manager

• Serve as the primary clinical liaison between Providers, clinical staff, and the Regional Manager.
• Lead all aspects of staff management, including hiring, training, scheduling, payroll approval, performance evaluations, coaching, and employee relations.
• Oversee onboarding and ongoing training for Medical Assistants (MAs) and Medical Receptionists (MRs).
• Supervise daily clinical and front-office workflows.
• Maintain regulatory compliance (OSHA, HIPAA, MIPS).
• Manage provider schedules and support smart scheduling optimization.
• Monitor key performance metrics and analyze data trends.
• Oversee medical supply inventory and ordering.
• Foster a positive, productive work environment and lead daily team huddles.
• Perform additional duties as assigned; occasional travel may be required.

Clinical Manager

QA Engineer

• Oversee regulatory compliance across our Clinical Research Center Network
• Ensure audit readiness, leading internal and external audits (including FDA inspections)
• Develop and maintain institutional policies
• Provide oversight of research compliance, regulatory, and data management functions

Research Compliance QA Leader

Recruitment

• Support clinical research operations by driving patient recruitment and retention efforts
• Identify, screen, enroll, and engage research participants in accordance with study protocols and regulatory requirements
• Plan, organize, and implement recruitment efforts to successfully meet enrollment goals
• Maintain knowledge regarding multiple protocols including inclusion and exclusion criteria
• Build and maintain relationships with referral sources such as hospitals, physicians, and other clinical organizations
• Monitor and report metrics to key stakeholders- maintains spreadsheets with current prescreening, outreach, enrollment metrics.
• Design recruitment activities to maximize access to potential participants, which may involve irregular work scheduling to match community needs and availability

Patient Recruitment Specialist

Administrative Assistant

• Lead and manage all clinical and administrative staff, including hiring, onboarding, training, scheduling, performance management, and payroll approval.
• Foster a positive, high-performing culture through coaching, team huddles, and clear communication.
• Oversee daily office operations to ensure optimal patient flow, service excellence, and operational continuity.
• Serve as the primary clinical and operational liaison for Providers, the Regional Manager, and cross-functional teams.
• Maintain full P&L responsibility, including budgeting, expense control, billing oversight, and revenue cycle optimization.
• Ensure strict compliance with OSHA, HIPAA, MIPS, and all regulatory requirements; maintain audits, logs, and documentation standards.
• Monitor clinical documentation, chart audits, dashboards, and performance metrics; analyze data and report trends to leadership.
• Oversee MA and MR training programs, ensuring competency validation, documentation, and continuous education.
• Manage provider schedules, smart scheduling optimization, and collaboration with Call Center leadership on triage and scheduling protocols.
• Maintain medical supply inventory and approve all ordering to support uninterrupted clinical operations.
• Support practice growth through collaboration with internal departments, marketing initiatives, and patient engagement strategies.
• Step into clinical or front-office functions as needed to ensure seamless operations.
• Travel as required and perform additional duties as assigned by the Regional Manager.

Clinical Manager

Research Compliance QA Leader

Patient Recruitment Specialist

Office Manager