Help Desk – Level 1
Verdant TCS
AzureCloudDNSFirewallsVoIP
Enterprise Communications Systems Administrator
Apex Service Partners
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureDNSFirewallsTCP/IPVoIP
About the role
- Responsible for managing, supporting, and optimizing Apex’s enterprise network, VOIP, and web hosting infrastructure across a rapidly growing, acquisition-driven organization.
- Configure, monitor, and maintain Ubiquiti UniFi hardware (WAPs, switches, firewalls).
- Manage IP addressing, port assignments, VLAN configurations, and general network and firewall administration.
- Monitor and analyze network bandwidth and performance; implement improvements as needed.
- Coordinate network circuit procurement, vendor relationships, and lead time management.
- Maintain accurate network diagrams, inventories, and documentation.
- Administer and configure RingCentral or similar SaaS-based VOIP platforms; understand and troubleshoot VOIP call architecture and telephony concepts.
- Configure call routing, IVRs, extensions, and user provisioning; liaise with carriers and VOIP vendors to resolve issues.
- Manage DNS zone files in Azure and domain registrations in GoDaddy or equivalent enterprise registrars.
- Oversee hosting environments (e.g., WPEngine), perform website migrations, and maintain uptime; implement web hosting security and SSL certificate management.
- Execute communications infrastructure integration for new acquisitions following the Apex M&A playbook; standardize systems across new locations.
- Manage multiple technology vendors, track service orders, escalate delivery issues, and ensure SLA compliance.
- Blend hands-on Level 3 technical administration with vendor and project management to integrate new businesses and ensure reliable, secure communications companywide.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- 5–10 years in IT communications systems administration in a multi-site enterprise environment.
- Proven experience with Ubiquiti UniFi networking, RingCentral or equivalent VOIP platforms, and enterprise DNS/hosting management.
- Familiarity with M&A-related IT integration strongly preferred.
- Strong understanding of enterprise networking fundamentals (TCP/IP, ports, VLANs, routing basics).
- Experience balancing hands-on technical work (Level 3) with vendor oversight.
- Preferred: CompTIA Network+ or Security+.
- Preferred: Ubiquiti UniFi certification or hands-on lab proficiency.
- Preferred: Familiarity with network monitoring tools (UniFi Controller, PRTG, Nagios).
- Preferred: Basic scripting skills (PowerShell, Bash) for automation.
- Preferred: Understanding of SaaS-based communication platforms beyond RingCentral.
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