Senior Relationship Manager
Apex Group Ltd
full-time
Posted on:
Location Type: Office
Location: Melbourne • Australia
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Job Level
Tech Stack
About the role
- Act as the senior relationship lead for assigned Apex superannuation administration clients.
- Manage escalation of significant client issues and ensure timely resolution
- Oversee delivery of administration services to ensure alignment with contractual obligations, service level agreements, agreed operating model
- Work closely with Apex operational teams to ensure service performance targets are achieved
- Provide oversight of incident management, breach management, complaint management process
- Ensure appropriate client communication and transparency regarding service performance
- Oversee commercial performance of client accounts including revenue tracking, forecasting support, contract compliance
- Oversee the preparation and delivery of monthly operational reports, service level reporting, performance and risk reporting
Requirements
- Over five years’ experience in the Superannuation or Financial Planning industry
- Formal superannuation qualifications (or the undertaking to complete RG-146 within 12 months of appointment)
- Practical experience with superannuation technology systems.
- Good understanding of software development life cycle (SDLC)
- Demonstrate genuine customer services skill
- Knowledge of the majority of processes within superannuation administration
- Previous experience in an Account Management/Relationship Role within the Superannuation Industry will be highly regarded.
Benefits
- Competitive remuneration commensurate with skills and experience
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
superannuation technology systemssoftware development life cycle (SDLC)incident managementbreach managementcomplaint managementrevenue trackingforecasting supportcontract complianceoperational reportingrisk reporting
Soft Skills
customer servicerelationship managementcommunicationproblem resolutionoversighttransparencyperformance managementteam collaborationclient managementorganizational skills
Certifications
RG-146