Aperia

Architect

• Lead technical design and development of Dynamics 365 Customer Service/Customer Engagement solutions
• Support the Genesys-to-Microsoft contact center migration, including requirements, fit-gap analysis, architecture, development, testing, and deployment
• Design solutions for multiple call centers, queues, agents, customer interactions, and business units
• Determine when to use standard Dynamics 365 capabilities versus customization or integration
• Develop Dynamics 365 plugins, custom APIs, workflows, and client-side customizations
• Configure Dataverse, forms, views, business rules, workflows, dashboards, and security
• Build Power Apps and Power Automate solutions
• Develop C#/.NET plugins, custom APIs, workflows, JavaScript/TypeScript, Power Fx, and PCF controls
• Design integrations using REST APIs, Azure Functions, Logic Apps, Service Bus, API Management, and custom connectors
• Support data migration, mapping, cleansing, transformation, and validation
• Establish Dynamics 365/Power Platform ALM, DevOps, CI/CD, and deployment practices using Azure DevOps and Git
• Design secure, scalable, and maintainable solutions and troubleshoot complex production issues
• Provide technical leadership, participate in architecture/code reviews, and mentor developers

Microsoft Dynamics Architect

Project Manager

• Organize and facilitate project planning, daily stand-up meetings, sprint reviews, lessons-learned sessions, retrospectives, sprint and release planning, demos, and other Scrum-related meetings
• Conduct planning sessions with the Scrum Master, Client Engagement Manager, and Product Owner to align on the project plan and roadmap
• Evaluate sprint and release progress against the project plan
• Ensure development teams practice agile principles of collaboration, prioritization, accountability, and visibility
• Initiate, plan, execute, control, and close projects to meet success criteria
• Produce project plans, estimates, and deliverables consistent with SDLC methodologies
• Monitor and report project status, milestones, and issues
• Prepare Effort Estimates and evaluate Estimates to Complete
• Assess resource requirements and resolve conflicts with internal business analysts, technical personnel, and management
• Define standards for project management documentation, measurements, and reporting
• Support project teams with deliverables as necessary
• Interface with Aperia Solutions clients regarding project status and issues

Senior Project Manager

Product Manager

• Own the product vision and strategy.
• Be the voice of the customer.
• Bridge product and the business.
• Shape the physical product.
• Raise the bar on quality and experience.
• Drive how we package, price, and launch.
• Define what's next.

Microsoft Dynamics Architect

Senior Project Manager

Senior Product Manager