APCO Holdings, LLC

Sales Support Specialist

APCO Holdings, LLC

full-time

Posted on:

Location Type: Office

Location: Norcross • Ohio • United States

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About the role

  • Support Sales Teams and Agents by providing best in industry services across all products and brands
  • Directly support a specific region of the Sales Team and assist with all other Sales Support team functions
  • Provide expedient and friendly resolution to all field inquiries via email, helpdesk, and phone
  • Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions
  • Build and maintain relationships with sales representatives
  • Proactively assist sales representatives in identifying and securing new business opportunities
  • Expediently respond to inbound inquiries and facilitate requests with other internal departments
  • Provide accurate and current rate cards upon request
  • Assist with securing all accurate and necessary paperwork and documentation in a timely fashion
  • Aid in the preparation for new client pitches including training and development of materials
  • Provide custom reporting as needed for all sales initiatives
  • Participate in the pursuit, communication, training, facilitation, and development of materials needed for all new product launches
  • Engage in after-hour assistance and solutions to external clients
  • Ensure timely, accurate, and consistent file documentation
  • Drive for superior customer experiences
  • Establish positive and productive relationships with internal and external stakeholders
  • Maintain a depth of knowledge regarding facets of the business including online systems and claims
  • Engage in special projects, process improvements, and system enhancements as needed
  • Assist with other tasks and/or provide back-up to Dealer Support Team as needed
  • Embrace and support all core values

Requirements

  • High School Diploma or GED Required
  • Bachelor’s degree in business administration or related field preferred
  • A minimum of 3 years’ industry experience working in client support or operations
  • Proficiency in the Microsoft Suite including Word, Outlook, and Excel
  • Dedication to understanding and meeting customer needs both internal and external
  • Strong skills in verbal and written communications
  • Strong decision-making and critical thinking skills
  • Must demonstrate conduct conforming to a set of values and accepted standards
  • Strong time management skills
  • Ability to organize and complete work within a given deadline
  • Innovative thinking with ability to mobilize ideas into action
  • Ability to work independently with minimal supervision
  • Requires the ability to maintain confidential information
  • Ability to travel up to 10%
Benefits
  • Drug Free Workplace
  • Equal Opportunity Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft WordMicrosoft OutlookMicrosoft Excel
Soft Skills
customer serviceverbal communicationwritten communicationdecision-makingcritical thinkingtime managementorganizational skillsinnovative thinkingindependenceconfidentiality
Certifications
High School DiplomaGEDBachelor’s degree in business administration