Customer Success Manager

• Own post-sale client relationships as the primary point of contact.
• Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations).
• Run weekly client cadence with clear agendas, decisions, and next steps.
• Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight.
• Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships.
• Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for.
• Build stakeholder coverage and manage stakeholder transitions quickly.
• Track client health; spot risk early and drive mitigation plans.
• Produce lightweight value reporting (progress, shipped work, impact/KPIs where available).
• Support contract renewals and transitions (readiness, timeline, alignment).
• Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation.
• Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

Client Success Manager