Customer Success Manager

• Own the post-sale relationship with senior client stakeholders, including CEOs, CMOs, Digital leaders, and eCommerce leaders.
• When stakeholders rotate, re-onboard new decision-makers quickly to maintain momentum, context, and trust.
• Support renewals and transitions by maintaining high-trust relationships and a clear value narrative.
• Own monthly client health scoring across every active account and lead intervention on at-risk accounts.
• Run client cadences, milestone reviews, and strategic reviews with lightweight value reporting, clear written recaps, and thoughtful conversations around cost, scope, value, and ROI.
• Create a “no surprises” client experience by surfacing risks early, communicating changes proactively, and bringing options before problems land.
• Run monthly sprint operations and capacity planning, allocating team capacity to client commitments and keeping sprints in balance.
• Drive cross-discipline accountability across design, development, and strategy.
• Manage scope additions and change orders so client commitments and team capacity stay in balance.
• Lead onboarding and kickoff for every new project.

Senior Client Success – Delivery Manager

QA Engineer

• Help shape a QA organization recognized for its high standards of quality, efficiency, and predictability - by blending your deep human expertise with AI-augmented and agentic testing practices.
• Leverage generative AI, agentic testing, and self-healing automation to accelerate test creation, maintenance, and coverage.
• Research, pilot, and implement AI-powered QA tools and methodologies to improve quality and reduce manual effort.
• Collaborate with engineering and product teams to integrate AI-driven quality gates into delivery pipelines, positioning QA as a proactive strategic partner.
• Develop and implement test plans, test cases, and test scripts for both automated and manual testing.
• Design, build, and maintain automated test frameworks to streamline testing processes and improve efficiency.
• Execute manual tests to identify bugs, defects, and usability issues, ensuring comprehensive test coverage.
• Collaborate closely with development teams to understand project requirements and verify software functionality.
• Perform regression testing, load testing, and performance testing to assess product quality and performance.
• Analyze test results, troubleshoot issues, and communicate findings to relevant stakeholders.
• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Continuously evaluate and enhance QA processes, tools, and methodologies to optimize testing efforts.
• Manage QA workstreams across multiple simultaneous client projects, coordinating timelines and priorities with project managers.

Senior QA Engineer – AI, Test Automation

• Own post-sale client relationships as the primary point of contact.
• Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations).
• Run weekly client cadence with clear agendas, decisions, and next steps.
• Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight.
• Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships.
• Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for.
• Build stakeholder coverage and manage stakeholder transitions quickly.
• Track client health; spot risk early and drive mitigation plans.
• Produce lightweight value reporting (progress, shipped work, impact/KPIs where available).
• Support contract renewals and transitions (readiness, timeline, alignment).
• Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation.
• Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

Senior Client Success – Delivery Manager

Senior QA Engineer – AI, Test Automation

Client Success Manager