
Client Services Manager
Anza
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $110,000 - $130,000 per year
Tech Stack
About the role
- Serve as the primary point of contact for Advisory Services clients, understanding client needs and driving the procurement strategies
- Manage client onboarding, account setup, and service delivery processes
- Collaborate with sales, sourcing, operations, and product teams to align services with client needs
- Champion and lead on time delivery of client deliverables
- Analyze client feedback and develop strategies to improve retention and engagement
- Prepare and present reports on client activity, satisfaction, and performance metrics
- Develop and maintain strong long-term client relationships that drive loyalty and growth
- Ensure compliance with company policies, industry standards, and client requirements
- Overview of Anza’s Advisory Services Market Insights quarterly deliverable to more effectively and efficiently track industry intel
- Portfolio optimization & supplier due diligence
- Initiate procurement by managing supplier shortlist, solicit Best and Final Offer (BAFO), negotiate the most suitable contract T&Cs on behalf of the customer, final presentation & recommendation, and contract execution
Requirements
- Bachelor’s degree or 8 years of experience in lieu of a degree required, MBA preferred.
- 5+ years of relevant experience, preferably within high-growth startups, solar development, development engineers, project developers, sales and account management experience, customer success, project management
- Direct solar and/or storage industry experience preferred
- Seasoned generalist leader with direct experience in several different functions including Strategy, Operations, Marketing, Product Management
- Experience influencing teams in highly cross-functional settings, and in a role that spans strategy, analytics, product and operations in a fast-paced environment
- Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact
- First-principles thinker (e.g., ability to question how we are working rather than simply executing)
- ERP experience such as Netsuite, SAP, Salesforce PM, CSCP or CPSM Certification a plus
Benefits
- medical, dental, vision, health, life, and disability insurance
- a comprehensive wellness program
- 401(k) plan with company match and immediate vesting
- continuing education and professional development assistance
- self-managed flexible work schedules and time-off policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
procurement strategiesclient onboardingservice delivery processesportfolio optimizationsupplier due diligencecontract negotiationproject managementprogram managementdata analysisperformance metrics
Soft Skills
client relationship managementcross-functional collaborationleadershipstrategic thinkingcommunicationinfluencingproblem-solvingcustomer successengagement strategiesfirst-principles thinking
Certifications
CSCPCPSM