ANZ

Banking Consultant

ANZ

part-time

Posted on:

Location Type: Office

Location: Kawana Waters • Australia

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About the role

  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes
  • Contributes to a team culture that is balanced across people, customer, risk, and performance
  • Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines

Requirements

  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Tools for remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital banking applicationsmobile servicesdigital verification systemsID validation systemsdigital payment technologiesmobile walletsonline payments
Soft Skills
customer serviceactive listeningtrust buildingproblem solvingcommunicationteam collaboration