ANZ

Assistant Relationship Manager

ANZ

full-time

Posted on:

Location Type: Office

Location: Wagga Wagga • Australia

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About the role

  • Work with the Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
  • Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
  • Work with the Relationship Manager with administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp Bank's policies and procedures.
  • Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
  • Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
  • Support and demonstrate a risk management culture in line with Suncorp Bank's values.
  • Proactive identification and escalation of risks and issues related to your role responsibilities.
  • Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs.
  • Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
  • Engage in initiatives and opportunities to continuously build skills, knowledge and capability.

Requirements

  • A genuine desire to live and work regionally and establish or grow your connection to regional areas.
  • Demonstrated experience in roles requiring growth and retention of a customer base.
  • Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others.
  • Strong communication - a demonstrated ability to convey and explain information, coherently and confidently.
  • Strong analytical skills and attention to detail.
  • Ability to make effective decisions in a timely manner.
  • Commercial acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
  • Negotiation skills – exploring opportunities with a view to mutual benefit and acceptance.
  • Financial skills – some understanding and application of pricing, margin, expense management, and profitability principles.
  • Planning and organising skills – establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
Benefits
  • We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.
  • We also provide tools that enable remote work to support flexible work arrangements whenever possible.
  • Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
  • Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysiscash flow forecastingrisk managementcomplaint resolutioncustomer portfolio administrationlending risk assessmentfinancial statement analysisprofitability principlesbusiness strategy implementationsales productivity
Soft Skills
interpersonal skillscommunication skillsanalytical skillsdecision makingcommercial acumennegotiation skillsplanning skillsorganizing skillsrelationship buildingcollaboration