ANZ

S&S Banking Consultant

ANZ

part-time

Posted on:

Location Type: Office

Location: Maroochydore • Australia

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About the role

  • Provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries
  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
  • Ensure compliance with all internal policies and procedures and external requirements

Requirements

  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online
Benefits
  • Flexible Part Time Work Hours
  • All training required will be up to full time hours (first 3 months)
  • Opportunities for continual learning and adaptation to the latest digital customer engagement tools
  • A range of benefits and support resources to create a healthy work-life balance
  • Tools that enable remote work to support flexible work arrangements whenever possible
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital payment technologiesmobile walletsonline paymentsdigital banking applicationsdigital verification systemsID validation systems
Soft Skills
customer experiencecustomer satisfactionfirst call resolutionproblem-solvingcommunication