ANZ

Business Lending Consultant

ANZ

full-time

Posted on:

Location Type: Office

Location: Brisbane • Australia

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About the role

  • Respond to incoming calls from Business Lending customers
  • Complete follow-up tasks that require Outbound calls to Business Lending customers
  • Deliver exceptional customer experiences
  • Work within a quality driven and compliant environment
  • Manage complaints within required timeframes, policy and procedures
  • Collaborate across channels to meet customer needs

Requirements

  • Previous Banking customer service/sales experience (not mandatory)
  • Experience within a contact centre environment or an operational/support role preferred
  • High level computer literacy and navigation skills
  • Experience in delivering high quality customer experience within required timeframes
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures
  • Good problem solving and negotiation skills
  • Effective interpersonal and communication skills (written & verbal)
  • Demonstrated ability to work as a supportive team member
  • Committed to self-development and opportunities to increase capability in role
  • Computer literacy and navigation skills
  • Demonstrated ability to work within a compliance environment
Benefits
  • A range of benefits and support resources for a healthy work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales experiencecontact centre experiencecomputer literacynavigation skillsproblem solvingnegotiation skillscompliance knowledge
Soft Skills
interpersonal skillscommunication skillsteamworkcustomer acumenself-developmenttime management