Everyday Banking Consultant
ANZ
full-time
Posted on:
Location Type: Office
Location: Quezon City • Philippines
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About the role
- Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
- Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.
- Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.
- Empower our customer to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital first adoption.
- Become brand ambassadors for ANZ by providing best customer experience in all voice interactions with the goal of positive NPS returns.
- Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary
- Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.
Requirements
- Excellent English communication skills (both verbal and written)
- Solid contact centre experience with an English-speaking client base, preferably from the US or Australia
- Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilised
Benefits
- access to health and wellbeing services
- flexible working options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillscustomer-centricproblem-solvingtime managementmentorshipcustomer experiencebrand ambassador