Chapter Lead – Employee Experience
ANZ
full-time
Posted on:
Location Type: Office
Location: Quezon City • Philippines
Visit company websiteExplore more
Job Level
About the role
- Lead and support Manila-based engineering teams delivering Employee Experience platforms and services.
- Ensure strong alignment and delivery across Manila and New Zealand, supporting clear prioritisation and seamless collaboration.
- Build a high-performance culture driven by learning, innovation, and continuous improvement.
- Act as a local escalation and leadership point, fostering strong team engagement and supporting people development.
- Partner with NZ technology leaders to embed safe, compliant, and efficient operations aligned with ANZ values.
- Support onboarding, HR processes, and day-to-day operational needs to ensure Manila teams are set up for success.
- Identify opportunities for process simplification, service uplift, and operational excellence.
Requirements
- Proven experience in leading engineering or technology teams, ideally in large-scale or financial services environments.
- Strong people leadership skills with a passion for coaching and developing teams.
- Ability to build trusted relationships across regions, cultures, and organisational levels.
- Solid knowledge of enterprise technology environments (hardware, software, service operations).
- Demonstrated ability to solve complex problems, improve processes, and reduce operational risk.
- A customer first mindset and commitment to continuous improvement.
- Experience leading or supporting change and continuous improvement initiatives (good to have).
- Analytical and data-driven decision-making capability (good to have).
- Exposure to process improvement methodologies (good to have).
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
engineering leadershiptechnology team managementprocess improvementoperational excellenceproblem solvingdata-driven decision makingenterprise technology knowledge
Soft Skills
people leadershipcoachingrelationship buildingteam engagementcollaborationcustomer focusinnovationcontinuous improvement