ANZ

Senior Client Services Officer, Mandarin-speaking

ANZ

full-time

Posted on:

Location Type: Hybrid

Location: Makati • Philippines

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Job Level

Senior

About the role

  • Pro-actively seek to understand customer requirements and respond accordingly
  • Take ownership of customer complaints and suggest ideas for improvement
  • Demonstrate ANZ service standards in all customer interactions
  • Educate customers on ANZ Transaction Banking services, products, and solutions
  • Ensure timely handling of customer requests and proper execution of Customer Verification processes
  • Answer client enquiries quickly and efficiently
  • Conduct outbound calls to existing clients as part of service and engagement efforts
  • Collaborate effectively with colleagues to support team success and service goals
  • Suggest and support process improvements to enhance customer experience
  • Maintain full compliance with ANZ policies, procedures, and regulatory requirements
  • Take ownership in reporting potential risk events and uphold customer confidentiality

Requirements

  • Exceptional customer communication skills
  • Proven experience in delivering high-quality service in a customer-facing environment
  • Subject matter expertise in Transaction Banking, particularly Cash Management or Trade Finance products
  • Proficiency in both Mandarin and English (mandatory)
  • Solid experience in the financial services industry
  • Advanced knowledge of telephony systems
Benefits
  • Access to health and wellbeing services
  • Flexible working options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Transaction BankingCash ManagementTrade Financetelephony systems
Soft Skills
customer communicationcustomer serviceproblem-solvingcollaborationprocess improvementcustomer engagementownershipconfidentiality