Customer Onboarding Manager
ANZ
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Manage the customer, front office (trading/sales/relationship managers) expectations when onboarding the customer.
- Provide tailored solutions to client’s onboarding challenges.
- Act as customer contact point, building lasting client relationships.
- Ownership of customer KYC requests and queries.
- Run weekly onboarding meetings & engage with key business stakeholders.
- Manage and build relationships with customers and Relationship Managers.
Requirements
- Previous experience in onboarding institutional clients with strong compliance knowledge
- strong understanding of KYC/AML processes
- Customer service oriented
- commitment to delivering best in class experience
- Knowledge and experience of Markets & Banking products
- understanding of operations and process flows
- Analytical thinking and problem-solving abilities
- excellent verbal and written communication skills
- Ability to take accountability for training and developing others
- Relationship building skills & solutions orientated.
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ
- flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KYCAMLonboardingcomplianceMarkets productsBanking productsoperationsprocess flowsanalytical thinkingproblem-solving
Soft skills
customer servicerelationship buildingcommunicationaccountabilitytrainingdeveloping otherssolutions orientedcommitment to excellenceengagementownership