Banking Consultant – Contact Centre
ANZ
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Create positive and personalised experiences for customers across inbound interactions
- Provide accurate information and support on Everyday Banking products, services, and processes
- Resolve customer enquiries efficiently while identifying opportunities to improve outcomes
- Build trust through active listening, empathy, and clear communication
- Work collaboratively within a team focused on people, customer experience, risk, and performance
- Uphold Suncorp Banks’s purpose of building futures and protecting what matters
Requirements
- A passion for delivering high-quality, personalised customer experiences
- Experience supporting customers in a service-based role
- Confidence navigating multiple systems and using technology to support customer outcomes
- Resilience, adaptability, and empathy when handling a variety of customer needs
- A collaborative mindset and commitment to contributing to a supportive team culture
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
active listeningempathyclear communicationcollaborative mindsetresilienceadaptabilitycustomer experience focussupportive team culture