ANYWHERE365®

Product Marketing

• Drive go-to-market product strategies from concept through launch and beyond.
• Develop compelling product positioning and messaging frameworks that differentiate AnywhereNow in the CCaaS space.
• Lead launch plans, sales enablement, and campaign asset creation.
• Collaborate with product managers to align roadmap messaging with customer needs.
• Conduct competitive analysis and market research to inform strategy.
• Partner with sales, support, and customer success to refine messaging.
• Ensure consistent product storytelling across all marketing channels.
• Track and report on campaign performance, pipeline impact, and product adoption.
• Define and monitor KPIs such as adoption, engagement, conversion, and pipeline impact.
• Establish feedback loops with sales, customers, and partners to inform strategy.

Senior Product Marketing Manager

Application Engineer

• Resolve complex issues escalated from L1 support and perform root cause analysis
• Handle incident management and ensure adherence to SLAs
• Update tickets with detailed logs, troubleshooting steps and resolutions
• Replicate technical issues in support lab environment to validate solutions
• Troubleshoot SSO, SIP flow and trunk problems on Session Border Controllers using SIP traces and PCAPs
• Analyze log files from AnywhereNow components to identify root causes, trends or anomalies
• Maintain the Knowledge Base by documenting known issues, solutions and best practices
• Manage SQL Server databases and execute queries as required
• Collaborate with development team to report and resolve software bugs
• Monitor cloud infrastructure and Azure Resource Manager (ARM)
• Act as liaison between AnywhereNow teams and manage escalations with customers and partners
• Work in shifts and during weekends as required, supporting US time zones

Application Support Engineer

Human Resources

• Oversee global payroll processing, ensuring compliance with local laws, tax regulations, and company policies
• Serve as primary point of contact for employees globally and manage the People & Culture inbox
• Lead and manage key HR projects outlined in the annual HR calendar
• Support and initiate global compensation and benefits initiatives to ensure competitiveness and equity
• Maintain and optimize HRIS (Personio), including leading implementations of new modules and workflow optimization
• Manage and improve the Employee Journey by owning global onboarding and offboarding processes
• Lead and support HR audits to ensure compliance with legal requirements and company standards

HR Specialist

Account Executive

• Identify, qualify, and engage prospects across targeted industries (finance, telecom, technology).
• Manage the end-to-end process from discovery to contract signing: needs analysis, demos, proposals, negotiation, and closing.
• Build trusted relationships with C-level leaders, CX heads, support managers, and IT stakeholders.
• Clearly articulate and demonstrate Deepdesk’s AI solutions to technical and business audiences.
• Partner with marketing, product, and implementation teams to align on messaging, onboarding, and account growth strategies.
• Maintain CRM accuracy, track KPIs, and deliver reliable sales forecasts.
• Share insights from customers to help shape product development and go-to-market strategies.

Sales Executive

Sales Development Rep

• As our new SDR, you’ll be the first point of contact for potential customers. Your mission is simple: create meaningful connections, spark curiosity, and open doors for our Sales Executives to close high-value deals. Key responsibilities include: Prospecting & Outreach: Identify, research, and reach out to potential customers via email, phone, LinkedIn, and other creative channels. Qualify Leads: Engage prospects in discovery conversations to understand their challenges and determine fit with Deepdesk’s AI solutions. Build Pipeline: Generate and nurture high-quality leads, scheduling meetings and demos for the sales team. Collaboration: Work closely with Sales Executives Marketing to refine messaging, campaigns, and market strategies. Market Research: Stay on top of trends in SaaS, AI, and customer experience to understand our prospects’ needs. Customer First: Ensure a smooth handover to Account Executives and Onboarding teams for a great customer experience.

Senior Product Marketing Manager

Application Support Engineer

HR Specialist

Sales Executive

Sales Development Representative