AnyRoad

Director, Customer Growth

AnyRoad

full-time

Posted on:

Location Type: Remote

Location: France

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Job Level

Lead

About the role

  • Own 120%+ Net Revenue Retention (NRR) across a defined portfolio
  • Drive expansion through growth opportunities like brand and geographic expansion or increased adoption
  • Lead renewals, pricing discussions, and long-term account growth strategy
  • Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues
  • Act as executive sponsor for strategic accounts. Personally lead:
  • On-site customer meetings
  • Quarterly Business Reviews (QBRs) and roadmap discussions
  • Expansion and renewal negotiations
  • Build trusted relationships with senior leaders at global consumer brands
  • Lead and coach 7 direct reports across:
  • Implementation
  • Customer Enablement
  • Account Directors / Account Managers
  • Set clear expectations around performance, ownership, and growth outcomes
  • Develop future leaders while maintaining a high bar for execution
  • Attendance or participation in industry events, conferences, and tradeshows as needed
  • Work closely with AnyRoad’s executive team on strategic account expansion
  • Partner with Product and Engineering to translate customer needs into roadmap
  • Collaborate with leadership on forecasting and growth strategy
  • Serve as a senior AnyRoad leader in Europe
  • Help scale processes while maintaining flexibility and speed
  • Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)

Requirements

  • 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
  • Proven ownership of 120%+ NRR in a growth environment
  • Experience leading multi-disciplinary teams
  • Comfortable being customer-facing, commercial, and hands-on
  • Strong executive presence with the ability to influence senior stakeholders
  • Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
  • Experience in a venture-backed, fast-scaling SaaS company
  • Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
  • French language skills (helpful but not required).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementGrowth StrategyNet Revenue Retention (NRR)Team LeadershipForecastingCustomer EnablementImplementation
Soft Skills
Executive PresenceInfluencing StakeholdersRelationship BuildingCoachingPerformance ManagementCollaborationFlexibilityCommunication