Customer Renewals Manager

Anthology Careers

full-time

Posted on: 1/10/2026

Location Type: Remote

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💰 $65,300 - $81,600 per year

About the role

Acting on behalf of Anthology as the primary sales interface for renewals with our partners and customers
Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology’s corporate strategies
Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders

At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
2-5 years of experience working with, building relationships with, and executing transactions through partners
Highly developed client service and client satisfaction focus
Experience operating within a fast-paced, multi-disciplined virtual team
Excellent oral and written communication skills and presentation skills
Fluency in written and spoken English
Bachelor's degree preferred
Strong knowledge of the higher education and e-Learning sectors

Tip: use these terms in your resume and cover letter to boost ATS matches.

consultative sellingrenewal managementrelationship managementtransaction execution

client serviceclient satisfactioncommunication skillspresentation skillscollaborationproblem-solving

Bachelor's degree