Antavo Loyalty Cloud

Technical Account Manager

• Maintain strategic technical relationships with senior customer stakeholders and executive leadership
• Act as the executive-level technical advisor for assigned strategic customers
• Align customer technical roadmaps and operational strategies with Antavo capabilities
• Lead discussions on scalability, architecture evolution, operational maturity, governance, and platform strategy
• Represent Antavo in technical escalations, strategic initiatives, platform evolution, and executive governance discussions
• Develop understanding of customer Antavo setups, integrations, data flows, configurations, environments, and use cases
• Identify technical risks, limitations, dependencies, adoption gaps, and optimization opportunities
• Guide customers on platform usage, integrations, configuration, scalability, performance, and operational efficiency
• Translate technical concepts, risks, trade-offs, and recommendations into customer-friendly guidance
• Bridge customers with Customer Success, Operations, Support, Engineering, Product, Professional Services, and Implementation teams
• Document, coordinate, and follow through on critical technical topics
• Support platform changes, upgrades, feature adoption, and release-related questions
• Contribute customer feedback and technical insights to Product and Engineering
• Partner with Customer Success Managers on customer health, retention, value realization, and expansion
• Participate in Executive Business Reviews, technical reviews, workshops, and success planning
• Increase customer self-service usage of the Antavo platform and Backoffice
• Create internal and customer-facing documentation, playbooks, technical notes, and best-practice materials
• Improve technical account management processes, automation, and scalable ways of working
• Use AI tools to improve productivity, analysis, documentation, reporting, and customer communication
• Continuously deepen product, technical, loyalty, SaaS, and customer-domain knowledge