Technical Account Manager

Antavo Loyalty Cloud

Senior Technical Account Manager advising US enterprise customers on Antavo’s loyalty management platform. Driving technical adoption, platform stability, optimization, and strategic customer success.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic technical relationships with senior stakeholders, providing executive-level technical guidance, and aligning customer needs with SaaS platform capabilities. Proficient in identifying risks, optimizing customer setups, and enhancing operational efficiency through effective communication and collaboration.

Highest-signal resume keywords

Technical Account ManagementSaaS Customer SuccessExecutive CommunicationAPI IntegrationsAI Tools Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SaaS ProductsData FlowsTechnical ConfigurationsScalabilityOperational MaturityGovernanceProblem SolvingAnalytical SkillsSoftware Development ProcessesRelease Cycles

Soft Skills

Relationship ManagementTask PrioritizationCollaborationCommunicationPragmatic Skills

Tools & Technologies

JiraRESTful APIsJavaScript FrameworksSQLNoSQLMagentoShopifySalesforceEmarsysBraze

Industry Keywords

B2B SaaSCustomer EngagementLoyalty TechnologyMarTechE-commerce

Tech Stack

Tools & technologies

JavaScriptMagentoNoSQLSQL

About the role

Key responsibilities & impact

Maintain strategic technical relationships with senior customer stakeholders and executive leadership
Act as the executive-level technical advisor for assigned strategic customers
Align customer technical roadmaps and operational strategies with Antavo capabilities
Lead discussions on scalability, architecture evolution, operational maturity, governance, and platform strategy
Represent Antavo in technical escalations, strategic initiatives, platform evolution, and executive governance discussions
Develop understanding of customer Antavo setups, integrations, data flows, configurations, environments, and use cases
Identify technical risks, limitations, dependencies, adoption gaps, and optimization opportunities
Guide customers on platform usage, integrations, configuration, scalability, performance, and operational efficiency
Translate technical concepts, risks, trade-offs, and recommendations into customer-friendly guidance
Bridge customers with Customer Success, Operations, Support, Engineering, Product, Professional Services, and Implementation teams
Document, coordinate, and follow through on critical technical topics
Support platform changes, upgrades, feature adoption, and release-related questions
Contribute customer feedback and technical insights to Product and Engineering
Partner with Customer Success Managers on customer health, retention, value realization, and expansion
Participate in Executive Business Reviews, technical reviews, workshops, and success planning
Increase customer self-service usage of the Antavo platform and Backoffice
Create internal and customer-facing documentation, playbooks, technical notes, and best-practice materials
Improve technical account management processes, automation, and scalable ways of working
Use AI tools to improve productivity, analysis, documentation, reporting, and customer communication
Continuously deepen product, technical, loyalty, SaaS, and customer-domain knowledge

Requirements

What you’ll need

Proven experience building and maintaining relationships with senior technical and executive stakeholders
Experience as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments
Proven experience in a senior customer-facing technical B2B SaaS role, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar
Strong experience with technical SaaS products and live customer environments
Strong technical depth, strategic customer engagement, and executive communication skills
Ability to lead conversations on scalability, operational maturity, technical governance, and platform evolution
Experience with integrations, APIs, data flows, web technologies, technical configurations, and production systems
Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities
Strong ownership and task prioritization across multiple strategic customers
Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams
Familiarity with Jira or similar issue and project-tracking tools
Understanding of software development processes, release cycles, incident handling, and escalation management
Strong communication, relationship-management, problem-solving, analytical, and pragmatic skills
Comfortable working in a remote, international SaaS environment
Hands-on experience using AI tools to improve or automate processes, workflows, documentation, reporting, analysis, or customer-facing operations
Built and showcased at least one practical AI-enabled project, workflow, or automation, including the problem solved, tools used, impact, and lessons learned
Willingness and ability to travel approximately 30–40% across the EU and NAM region
Nice to have: experience with loyalty technology, CRM, MarTech, customer engagement, e-commerce, or digital marketing technology
Nice to have: experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication, data integrations, SQL, NoSQL, Magento, Shopify, Salesforce, Emarsys, Braze, Bloomreach, or similar platforms

Benefits

Comp & perks

The opportunity to quickly advance in your career
AntavoCare health insurance benefit
Remote-first work from home
Flexible working hours
Company retreats
Strong team support
International working environment
Dynamic environment to learn, grow, and make an impact