Answering Calls: Must communicate clearly and precisely, ensuring that clients fully understand the information provided.
Full Understanding of Pinnacle / Amtelco Platform: Utilize our platform effectively to manage incoming calls, and ensure accurate and efficient handling of all inquiries.
Provide Support: Offer comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information.
Appropriate Direction of Inquiries: Direct callers’ questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction.
Appointment Setting: Ensure full understanding of all customer accounts prior to taking calls; raise concerns before the calls go live. Schedule consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time.
Maintain proper procedures for every account, ensuring timely and accurate dispatching appointment booking.
Able to constantly deliver great customer experience while efficiently processing all appointments.

Requirements

High School Diploma or GED Required
Proven work experience as an Appointment Setter, Call Center, or similar role
Excellent communication skills including active listening
Service-oriented and able to discern the caller’s reasons
Proficient with Amtelco platform, and/or able to learn efficiently
Optimistic and creative in “getting the job done” when times are difficult
Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability
Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus
Bilingual a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

appointment settingcall handlingcustomer supportactive listeningtechnical proficiency

Soft Skills

communication skillsservice-orientedoptimisticcreative problem solvingremote work disciplinecontinuous learning

Certifications

High School DiplomaGED