Anserve, Inc.

Customer Support

• Provide exceptional service and support across various touchpoints
• Manage client inquiries, scheduling appointments, and assisting with various script related tasks
• Use Pinnacle or Amtelco platform to support clients by answering calls, addressing questions and complaints, and directing inquiries
• Ensure full understanding of customer accounts prior to taking calls
• Raise concerns before calls go live
• Schedule consultations between callers and clients
• Maintain proper procedures for every account, ensuring timely and accurate appointment booking
• Consistently uphold a high standard of customer service
• Assess and understand various caller situations, demonstrating empathy and problem-solving skills
• Adhere to Anserve’s Quality Assurance policy

Customer Care Specialist, Overnight

• The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints.
• Handling client inquiries, scheduling appointments, and assisting with various script related tasks.
• Managing incoming calls, and ensuring accurate and efficient handling of all inquiries.
• Offer comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information.
• Direct callers’ questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction.
• Ensure full understanding of all customer accounts prior to taking calls; raise concerns before the calls go live.
• Schedule consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time.
• Maintain proper procedures for every account, ensuring timely and accurate dispatching appointment booking.
• Consistently uphold a high standard of customer service, promoting a positive and professional customer experience.
• Quickly assess and understand various caller situations, demonstrating empathy and problem-solving skills to address their needs.
• Abide by Anserve’s Quality Assurance policy, ensuring that interactions meet the company’s standard for quality and professional.
• Actively seek feedback and engage in continuous self-improvement to enhance service quality.
• Flexibility to take on additional responsibilities as needed to support the team and contribute to the overall success of the Customer Contact Center.