Anserve, Inc.

Customer Support

• Answering Calls: Must communicate clearly and precisely, ensuring that clients fully understand the information provided
• Full Understanding of Pinnacle / Amtelco Platform: Utilize our platform effectively to manage incoming calls, and ensure accurate and efficient handling of all inquiries
• Provide Support: Offer comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information
• Appropriate Direction of Inquiries: Direct callers’ questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction
• Appointment Setting: Ensure full understanding of all customer accounts prior to taking calls; raise concerns before the calls go live
• Schedule consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time
• Maintain proper procedures for every account, ensuring timely and accurate dispatching appointment booking
• Able to constantly deliver great customer experience while efficiently processing all appointments

Customer Care Specialist, Overnight