Customer Care Specialist, Overnight

Anserve, Inc.

Customer Care Specialist providing exceptional service remotely. Managing client inquiries, scheduling appointments, and assisting with script related tasks overnight.

Posted 7/25/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer inquiries and appointments through effective communication and the use of the Amtelco platform. Capable of providing exceptional customer support while maintaining accurate procedures and ensuring customer satisfaction.

Highest-signal resume keywords

Appointment SettingCustomer SupportAmtelco Platform ProficiencyExcellent Communication SkillsBilingual

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SettingCall Center ExperienceCustomer Inquiry ManagementContact Center Software FamiliarityMicrosoft Office Proficiency

Soft Skills

Active ListeningService-OrientedOptimistic Problem SolvingDependabilityCreativity

Tools & Technologies

Amtelco PlatformContact Center SoftwareMicrosoft Office Suite

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ExperienceRemote WorkClient CommunicationInquiry DirectionAppointment Booking

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Answering Calls: Must communicate clearly and precisely, ensuring that clients fully understand the information provided
Full Understanding of Pinnacle / Amtelco Platform: Utilize our platform effectively to manage incoming calls, and ensure accurate and efficient handling of all inquiries
Provide Support: Offer comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information
Appropriate Direction of Inquiries: Direct callers’ questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction
Appointment Setting: Ensure full understanding of all customer accounts prior to taking calls; raise concerns before the calls go live
Schedule consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time
Maintain proper procedures for every account, ensuring timely and accurate dispatching appointment booking
Able to constantly deliver great customer experience while efficiently processing all appointments

Requirements

What you’ll need

High School Diploma or GED Required
Proven work experience as an Appointment Setter, Call Center, or similar role
Excellent communication skills including active listening
Service-oriented and able to discern the caller’s reasons
Proficient with Amtelco platform, and/or able to learn efficiently
Optimistic and creative in “getting the job done” when times are difficult
Demonstrated ability to work effectively in a remote environment with high dependability
Familiarity with contact center software and Microsoft Office suite is a plus
Bilingual preferred

Benefits

Comp & perks

401k with up to 4% Employer match
Health Premium covered generously
Dental, Vision, Accident, Critical Illness
Generous PTO package
Tuition Reimbursement
Referral Bonus
Professional Training Environment
Work with an Award-Winning Team
Flexible Working Conditions
Advancement Opportunities
Manager Development Programs
Monthly Rewards/ Incentives
Biannual Industry Rewards