Solutions Engineer – Post-Sales
Anrok
full-time
Posted on:
Location: California, Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SaltStackSQL
About the role
- Partner with Account Managers as a key technical member of account teams, supporting customer strategy and identifying expansion opportunities within existing accounts.
- Serve as a trusted technical advisor for executive, business, and technical stakeholders while Account Managers own the primary relationship.
- Apply Anrok platform capabilities to solve customers' evolving business challenges, creating technical roadmaps and architectures that unlock value.
- Partner with Account Managers in expanding Anrok's footprint to new markets, business units, and use cases through technical consultation on capabilities, local tax requirements, and integrations.
- Lead technical aspects of strategic customer engagements, including discovery sessions, solution demonstrations, and technical workshops to support expansion opportunities.
- Conduct and deliver competitive analysis in partnership with Account Managers.
- Act as the Voice of the Customer by gathering technical feedback and integration requirements, then partnering with Product and Engineering teams to prioritize development.
- Participate in account planning and Quarterly Business Reviews, providing technical insights to align customer and revenue success strategies.
- Troubleshoot and resolve technical issues, escalating complex problems to internal teams while keeping Account Managers and customers informed of progress.
- Transform technical expertise into measurable revenue outcomes by working at the intersection of sales, product, and engineering.
Requirements
- 5+ years of experience as a Solutions Engineer or Solutions Architect.
- Extensive experience with REST APIs, webhooks, SQL, and enterprise integrations, particularly in financial and compliance software.
- Deep expertise in sales tax compliance and enterprise integrations.
- Ability to understand complex business problems and craft technical solutions that drive measurable revenue outcomes.
- Comfortable presenting to C-level executives and collaborating with engineering teams on technical implementations.
- Ability to distill complex technical concepts and advocate for solutions internally and externally.
- Strong written and verbal communication skills and ability to stay organized.
- Ability to build deep expertise in new industries quickly and become a subject matter expert.
- Ability to thrive in cross-functional environments and lead initiatives requiring buy-in from multiple teams.
- Energized by directly contributing to revenue growth and customer success metrics.