ANNA Money

Customer Support

• Independently review, assess, approve or decline business customers during onboarding
• Handle complex KYB/KYC cases, including enhanced due diligence where required
• Make risk-based decisions — and confidently stand behind them
• Communicate directly with customers via chat, email, and phone to request info, explain outcomes, and guide them through the process
• Balance excellent customer experience with regulatory and fraud risk (no shortcuts, no nonsense)
• Work closely with Compliance, Risk, and Product to continuously improve onboarding flows
• Spot patterns, raise red flags, and help ANNA sharpen its claws 🐾
• Support with wider customer experience queries, not strictly bound to Onboarding-related ones - you would be equipped to provide general app and business advice**

Onboarding & Customer Experience Specialist