Maintain monitoring for applications’ & systems’ performance (we use Host Monitor, Grafana, Slack alerts)
Ensure optimal performance for applications and systems
Debug, analyze and escalate REST API issues (we use Swagger, Postman)
Debug and analyze application and system logs (Windows Server, Linux)
Provide manual testing and create documentation for newly created features
Debug and analyze issues using MongoDB queries
Assist with Software Deployments (GitLab)
Be part of the SDLC (software development lifecycle)
Implement client configuration changes to applications as per requirements
Identify the risk of incidents and ensure the relevant stakeholders are informed where business continuity may be compromised
Ensure department KPIs are maintained and adhered
Take a proactive approach to identify where service quality is or will be compromised and take the necessary measures to ensure minimal downtime/loss of service
Analyze, reflect and document incidents providing written post-mortems to help improve service management
Communicate openly and proactively within the team and your colleagues
Provide recommendations on any inefficiency the team and department are facing and how these could be improved

Requirements

At least 2+ years of working experience in a 2nd line support environment
Proven Agile way of thinking
Understanding of SCRUM
Experience with MongoDB
Understanding of CI/CD (continuous integration/ continuous delivery)
Proven Ability to identify inefficiencies in process and provide written recommendations with improvements
Proven ability to demonstrate initiative and a proactive approach to daily tasks
Very good written and verbal communication skills in English.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

REST APIMongoDBmanual testingsoftware deploymentsSDLCCI/CDWindows ServerLinuxGrafanaHost Monitor

Soft Skills

proactive approachcommunication skillsability to identify inefficienciesinitiativeteam collaborationwritten recommendationsproblem-solvinganalytical skillsdocumentationstakeholder communication