ANIXE

Support Engineer

• Maintain monitoring for applications’ & systems’ performance (we use Host Monitor, Grafana, Slack alerts)
• Ensure optimal performance for applications and systems
• Debug, analyze and escalate REST API issues (we use Swagger, Postman)
• Debug and analyze application and system logs (Windows Server, Linux)
• Provide manual testing and create documentation for newly created features
• Debug and analyze issues using MongoDB queries
• Assist with Software Deployments (GitLab)
• Be part of the SDLC (software development lifecycle)
• Implement client configuration changes to applications as per requirements
• Identify the risk of incidents and ensure the relevant stakeholders are informed where business continuity may be compromised
• Ensure department KPIs are maintained and adhered
• Take a proactive approach to identify where service quality is or will be compromised and take the necessary measures to ensure minimal downtime/loss of service
• Analyze, reflect and document incidents providing written post-mortems to help improve service management
• Communicate openly and proactively within the team and your colleagues
• Provide recommendations on any inefficiency the team and department are facing and how these could be improved

L2 Technical Support Specialist