Animal Health Services

Veterinary Receptionist

• Greet clients and patients positively, and in a friendly manner
• Maximize client call conversion by effectively managing incoming phone calls
• Convert > 20% of New Client incoming calls to scheduled appointments
• Promote the practices Care Companion Plans and services during calls
• Perform weekly proactive reminder phone calls to clients
• Administer essential receptionist duties, including patient intake and discharge
• Facilitate client education and utilization of client-facing online pharmacy
• Handle cashier duties, including reconciling the cash drawer daily
• Ensure the reception area remains clean and inviting

Assistant

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans
• Assume responsibility for select reception duties
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital
• Consistently provide professional, efficient, and exceptional customer service

Veterinary Receptionist

Veterinary Assistant