Veterinary Receptionist

Animal Health Services

Receptionist managing client appointments at WellHaven Pet Health, ensuring positive experiences and high appointment conversion. Greet clients, manage calls, and support the veterinary team.

Posted 7/25/2026full-timeKelso • Washington • 🇺🇸 United StatesJunior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on client engagement and appointment scheduling. Proficient in administrative tasks, including patient intake and cashier duties, while maintaining a welcoming reception environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingTyping 40+ WPMBasic MS Office ProficiencyAnimal Handling Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingCashier DutiesPatient IntakeTyping 40+ WPMClient Education

Soft Skills

Positive CommunicationFriendly MannerProactive Engagement

Tools & Technologies

MS OfficeEmail Systems

Industry Keywords

Client Call ConversionCare Companion PlansReceptionist DutiesClient-Facing Online Pharmacy

About the role

Key responsibilities & impact

Greet clients and patients positively, and in a friendly manner
Maximize client call conversion by effectively managing incoming phone calls
Convert > 20% of New Client incoming calls to scheduled appointments
Promote the practices Care Companion Plans and services during calls
Perform weekly proactive reminder phone calls to clients
Administer essential receptionist duties, including patient intake and discharge
Facilitate client education and utilization of client-facing online pharmacy
Handle cashier duties, including reconciling the cash drawer daily
Ensure the reception area remains clean and inviting

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, with a preference for front desk or call center experience
1+ years of experience working with computers (typing, email, other software)
Demonstrated experience with/knowledge of handling dogs, cats, and exotic animals
Typing 40+ wpm
Basic MS Office products (Word, Excel) and email systems.

Benefits

Comp & perks

Equal Opportunity Employer
Commitment to Diversity and Inclusion
Reasonable accommodation for qualified employees with disabilities