Anima

Technical Support Lead

Anima

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • Co-leading Anima’s support desk, resolving customer issues via chat, email, and video calls
  • Designing automations and workflows, creating documentation and SOPs, and building playbooks
  • Tracking and reporting key support metrics such as first response time, CSAT, and resolution time

Requirements

  • 4+ years of professional experience in customer support, operations, or a similar role
  • Exceptional written communication skills
  • Experience with Intercom or similar support platforms
  • Demonstrated success supporting a complex product for diverse stakeholders
Benefits
  • Health insurance
  • Remote work options
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportoperationsautomation designworkflow creationdocumentationSOPsplaybook developmentsupport metrics trackingfirst response time measurementCSAT analysis
Soft Skills
written communicationproblem-solvingcollaborationcustomer servicestakeholder management