Serve as a primary point of contact for customers, wholesalers, distributors, specialty pharmacies, and healthcare providers regarding orders, product availability, shipments, and returns.
Maintain strong relationships with customers and internal stakeholders (Sales, Finance, Operations, Regulatory, Quality, and IT).
Communicate proactively regarding order status, delays, product allocations, and launch readiness.
Process and validate customer purchase orders, ensuring compliance with pricing, contract terms, and company policies.
Partner closely with the 3PL provider to monitor order processing, inventory, shipping accuracy, and issue resolution. Coordinate backorders, allocations, and recall activities with Supply Chain and Quality.
Develop and maintain operational and performance dashboards for customer service metrics (orders processed, fill rates, service levels, returns, and backorders).

Requirements

Bachelor’s degree in Business, Supply Chain Management, Data Analytics, or related field.
Minimum of 4–6 years of combined experience in customer service, sales operations, or business analysis within the pharmaceutical, biotech, or healthcare industry.
Experience with ERP systems (SAP, Oracle, JD Edwards, or similar) and data visualization/reporting tools (Power BI, Tableau, or Excel).
Prior experience collaborating with third-party logistics (3PL) providers strongly preferred.
Familiarity with pharmaceutical distribution and compliance regulations (FDA, DEA, DSCSA, PDMA) required.

Benefits

health insurance coverage
life and disability insurance
retirement savings plans
paid leave programs
paid holidays
paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales operationsbusiness analysisorder processingdata analyticscomplianceinventory managementperformance metricsdashboard developmentissue resolution

Soft Skills

communicationrelationship managementcollaborationproactive problem solvingorganizational skills