Customer Service Operations Analyst
ANI Pharmaceuticals, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Princeton • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $105,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERPOracleTableau
About the role
- Serve as a primary point of contact for customers, wholesalers, distributors, specialty pharmacies, and healthcare providers regarding orders, product availability, shipments, and returns.
- Maintain strong relationships with customers and internal stakeholders (Sales, Finance, Operations, Regulatory, Quality, and IT).
- Communicate proactively regarding order status, delays, product allocations, and launch readiness.
- Process and validate customer purchase orders, ensuring compliance with pricing, contract terms, and company policies.
- Partner closely with the 3PL provider to monitor order processing, inventory, shipping accuracy, and issue resolution. Coordinate backorders, allocations, and recall activities with Supply Chain and Quality.
- Develop and maintain operational and performance dashboards for customer service metrics (orders processed, fill rates, service levels, returns, and backorders).
Requirements
- Bachelor’s degree in Business, Supply Chain Management, Data Analytics, or related field.
- Minimum of 4–6 years of combined experience in customer service, sales operations, or business analysis within the pharmaceutical, biotech, or healthcare industry.
- Experience with ERP systems (SAP, Oracle, JD Edwards, or similar) and data visualization/reporting tools (Power BI, Tableau, or Excel).
- Prior experience collaborating with third-party logistics (3PL) providers strongly preferred.
- Familiarity with pharmaceutical distribution and compliance regulations (FDA, DEA, DSCSA, PDMA) required.
Benefits
- health insurance coverage
- life and disability insurance
- retirement savings plans
- paid leave programs
- paid holidays
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales operationsbusiness analysisorder processingdata analyticscomplianceinventory managementperformance metricsdashboard developmentissue resolution
Soft skills
communicationrelationship managementcollaborationproactive problem solvingorganizational skills