Angle Health

Account Manager

Angle Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage the initiation of client and internal meetings, facilitate discussion, gathering of critical information with the client and producer, and timing of deliverables
  • Accountable for member group escalations of claims and eligibility
  • Create and maintain work stream project plans, status reporting, and documentation, including but not limited to decisions, risks, issues, and change control
  • Collaborate across work streams understanding work interdependencies and the associated schedule implications
  • Utilize critical thinking to assess risks proactively, prioritize issues, and work based on impact
  • Communicate to stakeholders effectively and concisely
  • Creatively problem solve and identify process improvements always driving towards operational excellence
  • Prepare and present quarterly reports for business reviews

Requirements

  • 3-5 years of experience in healthcare, insurance, digital health, employer benefits, and other related industries
  • Active producer license
  • Superior customer service and communication skills
  • Patient and professional demeanor when handling challenging clients
  • Analytical, creative, and compassionate approach to problem solving
  • Intellectual curiosity—surface level answers don't do it for you. You dive into the details and the data because you're not satisfied until you get to the root cause or attain a fundamental understanding of whatever it is you're working on
  • A strong and dedicated work ethic—someone who takes pride in the quality and output of their work
  • Growth mindset with a willingness to not only learn, but also teach, lead, and follow
  • An ability to operate autonomously and adapt in fast-changing environments
  • A passion for democratizing access to healthcare and disrupting the status quo
  • Experience with ZenDesk and Jira is a plus
Benefits
  • Competitive compensation and stock options
  • 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
  • Supplemental Life, AD&D and Short-Term Disability coverage options
  • Discretionary time off
  • Opportunity for rapid career progression
  • Relocation assistance (if relocation is required)
  • 3 months of paid parental leave and flexible return to work policy (after 10 months of employment)
  • Work-from-home stipend for remote employees
  • Company provided lunch for in-office employees
  • 401(k) account
  • Other benefits are coming soon!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk assessmentprocess improvementstatus reportingdocumentationproblem solvingdata analysiscritical thinkingoperational excellence
Soft Skills
customer servicecommunicationpatienceprofessionalismanalytical thinkingcreativityintellectual curiositywork ethicgrowth mindsetadaptability
Certifications
active producer license