Angle Auto Finance

People Operations

• Performance management and operational leadership focused on staff motivation, coaching, workflow, and service quality.
• Leads end-to-end performance management cycle, manages workflow, absenteeism, team schedules, and staff engagement.
• Owns operational and budgetary responsibilities.
• Drives engagement, motivation, communication, and service excellence; manages complaints related to staff conduct.
• Designs and implements training programs to enhance performance and service excellence; coaches to improve credit skills and performance.
• Conducts quality checks (e.g., phone calls), supports service level improvements, and manages complaint/dispute resolution related to conduct and service.
• Supports maintenance of DA register with Technical Experts but primary focus on performance and operational management.
• Works with data teams to develop reports and analytics on team and individual performance, productivity, and KPIs.
• Collaborates with Executive Manager, Credit Operations, Technical Specialists and Head of to align individual goals with strategy; promotes change management and team engagement.
• Leads change management initiatives; supports strategic planning and operational efficiency.
• Manages day-to-day workflow, staff schedules, absenteeism, meetings, operational reporting, and budgetary activities.

Manager, People Performance

Account Executive

• Provide high quality customer service and solutions to customers and dealers creating a best in market customer service culture.
• Demonstrates a strong ability to drive sales and achieve or exceed targets.
• Build & develop relationships with our dealer business.
• Support the development of reports and analytics for a range of internal stakeholders.
• Apply a broad understanding of product application.
• Build and maintain a strong internal network.

Manager, People Performance

Direct Sales Consultant – TeleSales