Manage and coach a team of Account Managers responsible for strategic partner relationships and revenue growth.
Set a high bar for performance, professionalism, and strategic thinking across the team.
Develop team capabilities in analytical thinking, strategic account management, and executive-level partner engagement.
Create a culture of accountability, ownership, and continuous improvement.
Lead from the front: conducting 10–15 high-stakes negotiation and escalation calls per week. Act as a critical filter and de-escalator when tensions run high.
Independently resolve complex Pro issues by joining external calls with your team, determining with precision which items require executive intervention versus those you can resolve through expert negotiation.
Lead the team in delivering on quarterly and annual revenue goals across their books of business.
Partner with Account Managers to identify growth opportunities, expansion strategies, and risk mitigation within strategic accounts.
Engage with partner executives to deepen relationships and unlock new opportunities.
Ensure consistent and high-quality account planning across the team.
Develop and maintain a forward-looking view of partner performance, identifying emerging risks and growth opportunities.
Establish clear performance metrics and reporting to track account health, team productivity, and business impact.
Partner with Analytics and Product teams to improve data availability and reporting capabilities that enable smarter decision-making.
Translate complex data into actionable insights for both internal teams and external partners.
Own key initiatives that improve how the team operates, from redefining KPIs to improving partner engagement models and internal workflows.
Develop scalable processes and frameworks that allow the team to operate efficiently while maintaining a high level of service for strategic partners.
Support strategic planning and prioritization through research, quantitative analysis, and business modeling.
Lead cross-functional projects that enhance the end-to-end partner experience.
Collaborate closely with the Director and SVP of Strategic Accounts alongside cross-functional teams to shape the partner roadmap and operational priorities.
Represent the voice of partners and the Account Management team in internal decision-making.
Communicate key insights, performance trends, and recommendations to senior leadership.

Requirements

6+ years of experience in account management, partnerships, consulting, strategy, or operations
3+ years of experience managing or leading teams
Demonstrated experience managing or supporting large strategic accounts or revenue portfolios
Strong analytical skills with experience using business intelligence tools (e.g., Looker, Tableau)
Experience driving operational improvements or strategic initiatives in fast-paced environments
Proven ability to manage multiple priorities and lead complex cross-functional projects
Excellent written and verbal communication skills, including executive-level presentations
Ability to travel 1-3 times per year
Bachelor’s degree or equivalent experience

Benefits

$132,000 salary + performance-based uncapped commission paid quarterly
Annual on-target earnings (OTE) $165,000
Ability to overachieve against OTE
Company equity program
Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
Technical equipment (i.e. laptop) provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementstrategic account managementanalytical thinkingnegotiationdata analysisbusiness modelingperformance metricsoperational improvementscross-functional project managementquantitative analysis

Soft Skills

leadershipstrategic thinkingcommunicationteam managementproblem-solvingrelationship buildingaccountabilityownershipcontinuous improvementexecutive-level presentations