Anfitriões de Aluguel

Customer Support

• Lead onboarding for new franchisees (including purchasing and managing the initial starter kit);
• Monitor franchisee performance;
• Provide higher-complexity support, acting as the primary point of contact;
• Deliver ongoing training to ensure standardization, organization, and business best practices;
• Work on internal marketing (endomarketing) to strengthen engagement and network culture;
• Monitor franchisee payments and perform collections when necessary;
• Measure and mediate situations involving franchisees, partners, and customers, working alongside other departments;
• Conduct satisfaction surveys and propose improvements based on the results.

Junior Customer Success Specialist