Anduin Transactions

Account Manager

• Serve as the main point of contact for a portfolio of accounts, ensuring timely responses and a smooth journey from onboarding through renewal.
• Guide customers through the product, hosting training sessions and ensuring users are adopting best practices to achieve quick time-to-value.
• Regularly monitor usage metrics and health scores.
• Prepare and lead regular touchpoints with customer leads to review usage data, share product updates, and ensure alignment with their initial goals.
• Partner with Implementation Managers and Digitization Consultants to ensure clients achieve time-to-value quickly and adopt best practices.
• Deepen Anduin’s footprint within each account identifying opportunities for renewal, upsell, and cross-sell across product lines.
• Build strong relationships across multiple teams within the customer organization to expand Anduin’s value delivery.
• Collaborate with Sales and Product to identify reference accounts, case studies, and product champions.
• Leverage client feedback to influence product roadmap and prioritize key enhancements.
• Collaborate closely with Product, Engineering, and Digitization teams to translate client needs into solutions.
• Document learnings and process improvements to support scalability and operational excellence across the CS organization.
• Represent the voice of the customer internally driving alignment on priorities and surfacing recurring themes to inform roadmap direction.
• Provide administrative and data support for renewal contracts and expansion deals.

Account Manager, Customer Success