Account Manager, Customer Success

Anduin Transactions

Associate Account Manager at Anduin managing relationships with GP clients in remote setting. Guiding customers through onboarding to renewal, ensuring value realization in workflows.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within technology-driven environments, focusing on driving adoption, revenue growth, and cross-functional collaboration. Proficient in leveraging client feedback to influence product development and enhance customer experience.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCross-Functional CollaborationAnalytical Problem-SolvingB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Driving AdoptionRevenue GrowthUsage Metrics MonitoringData AnalysisProcess Improvement

Soft Skills

Excellent CommunicationRelationship ManagementOrganizational AbilitiesInfluencing StakeholdersManaging Multiple Priorities

Tools & Technologies

SalesforceSmartsheetClickUp

Industry Keywords

B2B SaaSFinancial TechnologyLegal TechnologyPrivate MarketsHigh-Growth Environment

About the role

Key responsibilities & impact

Serve as the main point of contact for a portfolio of accounts, ensuring timely responses and a smooth journey from onboarding through renewal.
Guide customers through the product, hosting training sessions and ensuring users are adopting best practices to achieve quick time-to-value.
Regularly monitor usage metrics and health scores.
Prepare and lead regular touchpoints with customer leads to review usage data, share product updates, and ensure alignment with their initial goals.
Partner with Implementation Managers and Digitization Consultants to ensure clients achieve time-to-value quickly and adopt best practices.
Deepen Anduin’s footprint within each account identifying opportunities for renewal, upsell, and cross-sell across product lines.
Build strong relationships across multiple teams within the customer organization to expand Anduin’s value delivery.
Collaborate with Sales and Product to identify reference accounts, case studies, and product champions.
Leverage client feedback to influence product roadmap and prioritize key enhancements.
Collaborate closely with Product, Engineering, and Digitization teams to translate client needs into solutions.
Document learnings and process improvements to support scalability and operational excellence across the CS organization.
Represent the voice of the customer internally driving alignment on priorities and surfacing recurring themes to inform roadmap direction.
Provide administrative and data support for renewal contracts and expansion deals.

Requirements

What you’ll need

1–3 years of experience in Customer Success, Account Management, or Implementation within technology-driven companies, preferably B2B SaaS or software platforms.
Proven track record of driving adoption and growing revenue across a portfolio of accounts.
Excellent communication and relationship management skills, with the ability to influence senior stakeholders.
Strong analytical, problem-solving, and organizational abilities.
Comfortable managing multiple accounts and priorities in a fast-paced, high-growth environment.
Experience collaborating cross-functionally with Sales, Product, and Engineering teams.
Preferred: Experience in Private Markets, Financial Technology, or Legal Technology.
Familiarity with project management tools (Smartsheet, ClickUp) and CRM systems (Salesforce).
Prior experience at a startup or high-growth technology company.

Benefits

Comp & perks

Fully remote work
Professional development opportunities
Flexible work hours