ANDRITZ

Regional Service Manager

ANDRITZ

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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About the role

  • Managing, supervising and performing onsite technical service for VIB related equipment, such as repairs, refurbishments and upgrades
  • Responsible for top line growth and profitability
  • Ensure professional and timely response to customer enquiries
  • Build customer relationships and contacts to stakeholders
  • Increase onsite service business
  • Increasing sales of new, replacement or upgrade equipment
  • Support sales with visits, training and customer presentations
  • Configure, implement, and optimize applications to meet client needs.
  • Provide technical support and troubleshooting (remotely and onsite)
  • Conduct product demonstrations, training sessions, and technical presentations for customers.
  • Work with the product home to communicate customer feedback and contribute to product improvements.
  • Develop and maintain technical and commercial documentation, including user guides and best practices.
  • Create and market preventative (regular) maintenance service plans
  • Collaborate with other product groups to develop complete customer solutions
  • 50%+ regional travel to customer sites and facilities, with occasional international travel for global meetings or training (when required)

Requirements

  • Post-Secondary level education, in paper technology, engineering, automation, technology, or similar
  • 3+ years technical sales, service and/or product management experience
  • Experience in the pulp and paper industry is preferred.
  • Solid mechanical aptitude with the ability to interpret and work from engineering drawings
  • Ability to work with minimal supervision in the field both independently and with Service Technicians
  • Have a service mindset and customer focus
  • Self-motivated, able to handle multiple tasks and manage priorities
  • Familiarity with Office 365 products
  • Basic working knowledge AutoCAD is advantageous
  • Familiarity with SAP is advantageous
  • Additional spoken languages such as French, is a benefit
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical servicerepairsrefurbishmentsupgradestroubleshootingmechanical aptitudeengineering drawingstechnical salesproduct managementpreventative maintenance
Soft Skills
customer focusservice mindsetself-motivatedability to handle multiple tasksmanage prioritiesbuild customer relationshipsprofessional communicationcollaborationtrainingpresentation skills