Service Account Manager
ANDRITZ
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Selling products for Pulp Service Business in the following process areas: Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.
- Visit customers in Washington, Oregon, Idaho and Wyoming on a regular cycle.
- Identify existing sales opportunities and generate new opportunities during each visit.
- Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing.
- Enter and manage this information in the web-based CRM tool.
- Maintain active communications with product group personnel regarding all opportunities.
- Participate and support final negotiations to obtain orders.
- Continuously develop and maintain contacts in Engineering, Maintenance, and Operations.
- Maintain customer satisfaction by ensuring all issues are identified and resolved.
- Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.
- Document and communicate mill visits in writing through Customer Interaction Center in timely manner.
Requirements
- B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
- Proven success in sales and/or service.
- Experience in the pulp & paper industry preferred.
- Established relationships with pulp & paper customers in the region is a plus.
- Strong intrapersonal skills and ability to communicate effectively in English.
- Excellent organizational skills and the ability to multitask.
- Fluent in Word, Excel, Outlook, and PowerPoint.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salescustomer relationship managementtechnical salesnegotiationpulp & paper industry knowledgeengineering principles
Soft Skills
intrapersonal skillscommunicationorganizational skillsmultitaskingcustomer satisfaction
Certifications
B.S. degree in Engineeringequivalent experience